Privacy Policy

Elite Performance and Rehab - Physical Therapy (“Clinic,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or communicate with us, including by phone and text message, and when you request or receive services from us.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

A. Information you provide to us

  • Contact information (such as name, email address, phone number, mailing address)
  • Appointment and scheduling information
  • Communications you send us (such as messages submitted through forms, email, or phone)
  • Billing and administrative information (as applicable for coordination of services)

B. Information collected automatically

  • Device and usage data (such as IP address, browser type, pages visited, referring/exit pages, and timestamps)
  • Cookie and similar tracking data used for basic website functionality and analytics

C. Information from service providers

  • Information we receive from vendors that support website hosting, forms, scheduling, communications, or analytics, as needed to operate our services

How Information Is Used

We use the information we collect to:

  • Provide and coordinate services, including physical therapy and related care coordination
  • Schedule, confirm, and manage appointments
  • Communicate with you about administrative matters (such as scheduling, forms, and billing-related messages)
  • Respond to inquiries and requests
  • Maintain, operate, and improve our website and services
  • Protect the security and integrity of our systems and prevent fraud or misuse
  • Comply with applicable laws and enforce our policies

Text Messaging & Mobile Data Compliance

We use text messaging for care coordination only, including appointment reminders and administrative and billing-related messages.

Opt-In

You may opt in to receive text messages by selecting the text messaging consent checkbox on our website forms. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out. Reply HELP for help.

Message Frequency

Message frequency may vary.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Information Sharing

We do not sell or rent your personal information.

We may share information only as follows:

  • Service providers: We may share information with vendors who help us operate our website and business (such as hosting, scheduling, communications, analytics, and administrative support). These providers are permitted to use information only to perform services for us and are expected to protect it under confidentiality obligations.
  • Legal and compliance: We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect rights, safety, and security, or to prevent fraud.
  • Business operations: If we undergo a reorganization, merger, or transfer of assets, information may be transferred as part of that transaction, subject to appropriate protections.

Mobile information will not be shared with third parties for marketing purposes.

Your Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to certain information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information, subject to legal and operational requirements
  • Opt out of certain communications (including text messages as described above)

To make a request, contact us using the information in the “Contact Information” section.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Terms & Conditions of Use

These Terms & Conditions (“Terms”) govern your use of https://eliteperformance-rehab.com/ (the “Site”) and any related online services provided by Elite Performance and Rehab - Physical Therapy.

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

Use Restrictions

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to the Site or its systems
  • Interfere with the Site’s operation or security
  • Upload or transmit viruses, malware, or harmful code
  • Use automated means (such as bots or scrapers) to access the Site in a way that burdens or disrupts it
  • Misrepresent your identity or provide false information through the Site

We may suspend or restrict access to the Site for suspected misuse.

Intellectual Property

All content on the Site, including text, graphics, logos, and design elements, is owned by or licensed to Elite Performance and Rehab - Physical Therapy and is protected by applicable intellectual property laws.

You may view and use the Site for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or create derivative works from Site content without our prior written permission.

Third-Party Links

The Site may contain links to third-party websites. We do not control and are not responsible for the content, policies, or practices of third parties. Your use of third-party sites is at your own risk, and you should review their privacy policies and terms.

Termination

We may terminate or suspend your access to the Site at any time, with or without notice, if we believe you have violated these Terms or if necessary to protect the Site, our operations, or others.

Governing Law

These Terms and any disputes related to the Site or these Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have questions about this Privacy Policy or these Terms, or if you would like to make a privacy-related request, contact us:

Elite Performance and Rehab - Physical Therapy
Email: stephen@eliteperformance-rehab.com
Phone: +1 (317) 853-6060
Website: https://eliteperformance-rehab.com/

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